Customer Demands Refund After Finding Out the Business Owner is Black

“Can you please cancel my order? Unfortunately, I wasn’t aware that you’re a person of color and I just don’t like to support small business[es] that do not [align] with my version of support,” the client wrote in the email.

According to the email, she followed up her request with racist stereotypes.

“Before you start and go on a race tyrant please be aware it [is] called my preference […] Because we are all aware of how you people like to act when things do not go your way,” the client wrote. 

“What do you mean by ‘you people’? How do we like to act? How do you expect someone to act when it’s 2022 and you’re still giving this type of energy?” the business owner (user @royaltysonestopshop) questions in the video.

The client, in the email, said the owner should make it clear on her site that she is a Black woman, despite the site having an “About the Owner” page. She also demanded she receive a refund by the next day and ended the email by alluding to Martin Luther King Jr. Day.

“Also happy holiday isn’t it your people holiday today?” she wrote.

In the TikTok, the business owner expresses her disappointment in the client’s prejudice.

“I’m just disturbed by the fact that you thought this was OK. You could have just asked for a refund. I don’t ask questions on why people want refunds […] This is not OK. We need to do better in 2022,” she says.

The TikToker’s video received over 113,000 views, and several users showed their support for her.

“It’s so hard to believe that people are still this ignorant in 2022. Keep your head up sis! You’re the better person!” one user said.

“I’m at a loss for words!! wish their friends and family and employer could see this and stop them in their tracks!” another said.

Some suggested the owner share the email with the client’s employer. Others urged the TikToker to share the client’s information so they could expose her. 

“Give the refund and forward the email to their boss. Bye bye job,” one urged.

“I would figure out their employer and send them a copy of this email to see how they feel about it,” another suggested.

“I would refund them and then expose them. at that point, they are not a client and can’t be defamation of character because it’s true,” a third said.

Others said they wouldn’t issue a refund if they were in the same position.

“Sir/ma’am, seeing as how my race has nothing to do with the quality of my product, i cannot issue a refund,” one user said.

“I definitely would have not given her a refund,” another said. 

The business owner said in a comment that she already issued a refund to the client.

The post ‘I wasn’t aware that you’re a person of color’: Woman demands refund after finding out business owner is Black appeared first on The Daily Dot.


  • Something about this story just doesn’t ring true – should be investigated further before the rage.

  • Not ALL African-Americans are hateful, spiteful, etc. Many of them are hard working just like the rest of us and pay no attention to the 2% who protest, riot, kill, etc. If I had found out that the business was owned by this woman, I wouldn’t have done ANYTHING that this “customer” did. I don’t really care WHO owns a business, much less go on a RANT about it. They have to work to survive like ALL people do! I’m sorry that she had to deal with this “person” and wish her ALL the best in the future!

  • I wonder if the customer knows how ignorant she herself is; her word usage is so wrong that she gives the impression of being uneducated: “alien” instead of “align”? “Tyrant” instead of “rant”? Based on her photo, I would certainly describe her as a “woman of color”! This has been an entertaining short story with my coffee!

    • I smell a rat – I just don’t believe this story – read the refund request – it just doesn’t add up – makes me wonder how much effort was made to prove legitimacy – I am certain my suspicions will be edited and my comment will be deleted but at least the editors responsible will know someone out there isn’t falling for the farce they are promoting

  • I would have kindly replied that the feeling is mutual. I don’t want clients like your kind of people either and surely don’t need your business. What an idiot. I wonder if that person is aware that probably everything they have ever purchased has been invented, manufactured, packaged delivered or sold by people of many races? It’s idiots like this that spread the hate. I hope this business owner becomes the next billionaire just to spite this a-hole.

  • I am sorry but I read this so-called refund request again and I am even more convinced it is fake. How much time did the author of this article take to verify? I bet, none.

  • I don’t understand why a Race or Color of an individual would determine whether or not I deal with you. I have grown up on Long Island NY along side Blacks, Whites, Yellows, Reds etc. I don’t think Color or Race should influence friendship or any other coordination. I do believe that a person can express that they don’t want to do business with someone whether it’s because of age, color etc. We do have a Mind of Our Own!!!!!

  • It’s her prerogative to buy from whomever she wants”’I’m not saying it’s right but’s her right

  • Sounds like a hoax to me.

  • My dad taught me a long time ago that the only color that matters in business is the color of the money. He told me this with 12 – 14 neighbors present. My dad rented our house to a minority over those neighbors’ objections. I was so proud of my dad for doing what was right, not what was easy.

  • I am glad that the business owner didn’t lower herself to the level of the customer; two wrongs don’t make a right. If people continue to act in such a manner as the customer did, they will only deprive themselves of what others have to offer. I was raised to treat everyone in the same manner that I would want to be treated and I am grateful that I wasn’t raised to hate. I am sure everyone has felt what it is like to be hated based on certain criteria, but it doesn’t excuse the person who is perpetuating the hate. The customer’s rant was completely uncalled for & some of the responses on how to ‘handle’ the customer were uncalled for as well, though understandable to a point. However, when hate begets hate, no one wins in the end & at what point is enough, enough? The customer continued with their rant because they didn’t get the reaction they were so sorely looking for which makes me think they never intended to make the purchase in the first place and that is what is most disturbing about this whole thing. If I knew what store this article was based on, I would go and purchase something immediately to show my support for how graciously the business owner handled this ignorant person.

  • I totally agree if I knew what store it is I would definitely make a purchase, whether I needed anything or not. That clients ignorance is sad . She’s just sad and miserable not to mention stupid
    I hope and pray for prosperity and success for the owner. May our Lord and Savior continue to Bless you and your business

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